Shipping policy

Thank you for shopping with COWKA.

We are committed to delivering every order safely and efficiently. Please review our shipping policy below before placing your order.

Shipping Destinations

COWKA ships worldwide.

Domestic Orders (Indonesia): Shipped via JNE.
International Orders: Shipped via FedEx.

Shipping availability may vary depending on your location.

Order Processing

Orders are processed within 1 to 5 business days after payment has been successfully confirmed.

Please note:

Ready stock items will be prepared for shipment during the processing period.
Pre-order items will be shipped according to the estimated production timeline stated on the product page.
If your order contains both ready stock and pre-order items, all items will be shipped together once the pre-order item is ready, unless otherwise arranged.

Shipping Schedule

Orders are dispatched on Tuesdays and Thursdays during business days only.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Estimated Delivery Time

Estimated delivery times begin once your order has been dispatched.

Indonesia

1 to 5 business days

International

3 to 7 business days

Please note that these delivery times are estimates only and may vary depending on the destination, customs clearance, weather conditions, or courier operations.

Shipping Rates

Shipping costs are calculated automatically during checkout based on the destination, package weight, and selected shipping service.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Delays

While we strive to ensure timely delivery, COWKA is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

Courier service disruptions
Customs inspections
Severe weather conditions
Natural disasters
Public holidays
Other unforeseen events

Product Characteristics

Many COWKA products are handcrafted using innovative natural and recycled materials.

Slight variations in color, texture, surface pattern, or finish are part of the natural character of the materials and craftsmanship. These variations make each piece unique and should not be considered manufacturing defects.

Lost or Damaged Packages

Once your order has been handed over to the shipping carrier, responsibility for the shipment rests with the courier.

If your package is lost or damaged during transit, we recommend contacting the courier directly to initiate a claim.

If you receive an item with a manufacturing defect or an incorrect product sent by COWKA, please contact our Customer Support via the email listed on our Contact Us page within 7 days of receiving your order.

Please include:

Your order number
Clear photographs of the item
A brief description of the issue

Our team will review your request and provide further assistance if the claim is approved.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes can only be accommodated before your order has been dispatched.

Once an order has been shipped, we are unable to modify the shipping address. Any additional shipping costs resulting from an incorrect address, returned shipments, or re-delivery will be the responsibility of the customer.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, brokerage fees, and any additional charges imposed by the destination country are the sole responsibility of the customer.

COWKA has no control over these charges and cannot predict or estimate their amount.