Frequently Asked & Question



What is COWKA?

COWKA is a design and material innovation studio that transforms agricultural waste into thoughtfully crafted objects for everyday living.

By combining research, craftsmanship, and sustainable design, we create products that celebrate both innovation and environmental responsibility.

Why cow dung?

Cow dung is an abundant agricultural by-product that is often overlooked or discarded.

Through extensive material research and development, we transform it into a clean, durable composite material suitable for contemporary design applications.

What was once considered waste becomes a meaningful design material.

Does it smell?

No.

Our material undergoes a carefully developed treatment and manufacturing process that completely removes any natural odor before it becomes part of a finished product.

The final product is clean, safe, and odor-free.

Is it safe?

Yes.

Our materials are processed through multiple stages of cleaning, treatment, and manufacturing before becoming finished products.

They are designed for everyday indoor use.

Products & Materials

Is every product exactly the same?

No.

Each COWKA product is handcrafted using natural and recycled materials. Slight variations in color, texture, grain, and finish are part of the material's unique character and should not be considered defects.

Every piece is truly one of a kind.

Are your products handmade?

Many of our products combine handcrafted techniques with carefully controlled production methods.

This balance allows us to maintain both consistency and the distinctive character of each piece.

How durable are your products?

Our products are designed for everyday use.

Each piece is developed through continuous material research to achieve durability while preserving the natural qualities that make it unique.

Can I use COWKA products outdoors?

Unless otherwise specified, our products are intended for indoor use.

Exposure to prolonged moisture, direct sunlight, or extreme weather conditions may affect their appearance over time.

How do I care for my product?

We recommend cleaning with a soft dry or slightly damp cloth.

Avoid abrasive cleaning products, excessive moisture, and harsh chemicals to preserve the natural beauty of the material.

Sustainability

Why does COWKA use agricultural waste?

We believe valuable materials can come from unexpected places.

By transforming agricultural waste into functional design objects, we reduce waste while creating new opportunities for sustainable material innovation.

Does buying a COWKA product make a difference?

Every COWKA product represents a step toward more responsible material use and thoughtful production.

By choosing COWKA, you are supporting design that values innovation, craftsmanship, and environmental awareness.

Orders

Where do you ship?

We currently ship worldwide.

Domestic orders within Indonesia are delivered via JNE, while international orders are shipped using FedEx.

How long will my order take?

Orders are processed within 1 to 5 business days.

Estimated delivery:

  • Indonesia: 1 to 5 business days

  • International: 3 to 7 business days

Delivery times may vary depending on courier operations and customs clearance.

How much is shipping?

Shipping costs are calculated automatically during checkout based on your destination and order details.

Can I modify or cancel my order?

If your order has not yet entered processing, please contact us immediately.

Once production or shipping has begun, we are unable to modify or cancel the order.

Will I receive tracking information?

Yes.

A shipping confirmation email with tracking details will be sent once your order has been dispatched.

Will I need to pay customs or import taxes?

International customers are responsible for any customs duties, import taxes, or other fees required by their destination country.

Returns & Support

Can I return my order?

Returns are accepted for manufacturing defects or incorrect items supplied by COWKA.

Please contact us within seven days of receiving your order and include your order number along with photographs of the issue.

What if my package arrives damaged?

If the package was damaged during shipping, please contact the courier directly to initiate a claim.

If the issue is related to the product itself, please reach out to our Customer Support team.

Still have a question?

We'd be happy to help.

Please contact us using the information available on our Contact Us page, and our team will get back to you as soon as possible.